Delete your ZippyRoute account

You can submit an account-deletion request from within the signed-in ZippyRoute app. Account deletion is reviewed manually and is not automatic.

How to submit a deletion request

1. Sign in to the ZippyRoute app using the account you want to delete.
2. Go to Settings.
3. Select Request account deletion.
4. Your email app opens with a pre-addressed request to contact@zippyroute.co.uk.
5. Send the email from the email address registered to your ZippyRoute account.

The app does not delete your account automatically. Support verifies and manually reviews each request before taking any deletion action.

What will be deleted

Once support verifies and approves your request, we will delete or anonymise personal data associated with your account where we are not required to retain it. This can include account profile details, saved addresses, device/notification registrations and account-linked support records where applicable.

What we may retain

We may retain limited information where necessary for legal, tax, accounting, payment, fraud-prevention, security, dispute-resolution or enforcement purposes. Examples may include order, payment or delivery records that we are legally required to keep. Retained information will not be used to reactivate your account or for marketing.

Timing

We aim to complete deletion within 30 days after verification, unless retention obligations or an active dispute require us to keep certain records longer.

Need help?

For help accessing your account, contact contact@zippyroute.co.uk. Do not include payment-card details in email.